Shipping policy

We ship our packages via the United States Postal Service. We offer free shipping at a subtotal (after discounts) of $45.00+ USD for United States orders.
We do our best to ship each individual customers order within 3-5 business days from the date the order was placed but we cannot guarantee a delivery date. Business days are Monday - Friday 8 Am to 5 PM. Orders after 5:00 PM are processed next available business day. Holidays may take 7-10 days to ship out.

If we see processing may take longer, we will contact you to let you know..

Reminder: our facility processing is a separate entity from USPS.

** Holiday Processing Time Update: Due to heavy holiday volume, our in-house processing times can take 7-10 business days. Please consider this when purchasing. **

Our processing times are separate from the transit time and processing times vary due to the handmade nature of our products. We'll give you a ring if we will not get your items out the door within 10 business days. Please consider processing & transit times. 

We cannot guarantee that your orders will be delivered by a certain date. Our facility processing time is a completely separate entity from shipping carrier's transit times. 

Shipping costs are determined by both the weight of the package and the location to where it is being sent. We do not custom create shipping prices, they are automatically calculated at checkout.

It may take up to 5 business days to process your order in our Soap Kitchen.

(We will contact you if it looks like it will take longer!)

Reminder: our facility processing is a separate entity from USPS therefore we can not give an exact date for delivery.


Yes, at checkout select pick-up and we'll contact you about when to pick-up. We offer delivery

All orders are shipped from Staten Island, New York.

Yes, we ship internationally, Shipping costs calculated at checkout

Returns and exchanges

UPDATE / TEMPORARY REFUND - EXCHANGE POLICY

Due to COVID-19 and the nature of our products -  All sales are final until further notice.

We will reconvene the normal policy below once the state of affairs in our nation and world are safe and sound. Until the we are doing a bigger part to slow the spread.

Thank you for your patience and understanding. #washyourhands

Unfortunately at this time due to covid-19 we are not excepting returns of any kind. ALL SALES ARE FINAL!!!

Thank you for you patience and understanding! Be well! #Washyourhands

To start a return, you can contact us at info@truebeautycreations.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Due to the nature of our natural products we do not accept returns on open, handled, cut or used items. You May contact us at info@truebeautycreations.com.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

If you received our products as a gift we will exchange it for another item of your choice (equal or lesser value) less the shipping cost. Contact us within 3 days for authorization and return your items un-opened, un-used and in re-sellable condition

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Product Questions

All our handcrafted soaps are made, cut, stamped and wrapped up in our Soap Kitchen in Staten Island.

Olive Oil - Olive oil traps moisture into the skin. Although olive oil stays close on the skin it never leaves your skin oily. It helps heal dry, irritated skin without clogging your pores.

Coconut Oil - Coconut oil is added for its skin healing benefits and also to produce a hard bar but mostly for the luxurious lather it creates.

Canola Oil - Canola oil is rich in vitamins E and K, and reduces skin problems and ageing signs like acne, fine lines, wrinkles, blemishes and spots.

Avocado Oil - has antioxidants and anti-inflammatory agents that help your skin stay smooth, strong and elastic.

Sustainable Palm Oil -is high in palmitic acid, vitamin E and K, magnesium and is considered a natural anti-oxidant. Palm oil is also good for skin but its most important attribute to the soap is that it creates a very hard long lasting bar of soap.

Exotic Butters that help with moisturizing, soothing and conditioning your skin. Also helps with a stable lather, hardness and give the bar a creamier texture.

Castor Oil - Castor oil is easily absorbed by the skin making it a great skin softener and conditioner. It will produce a stable lather in handmade soap.

Sodium Hydroxide (Lye) - Yes, we must use Lye. NO LYE! NO SOAP! Lye reacts with the oils in the saponification (soap making) process to make soap. If it is not made with lye it is not soap. The lye is not harmful once it is made into soap. In the process of the stirring of the oils and lye and water together the bonding takes place that causes the harshness of the ingredients alone, become mild and non-caustic.

No. We never test on animals. We only test on people.

Using a draining soap dish will prevent soggy soap and will maximize its self life. You can also use a sisal bag, netted sponge or purchase one of our handmade cotton soap saver pouches to extend the life of your soap.

We use 100% Pure Essential Oils in majority of the soaps and Skin Safe Fragrance Oils in others

Our products are not intended to diagnose, treat, cure or prevent any disease or skin condition. Always seek advice from your physician or a qualified health provider with any questions regarding a medical condition, pregnant or lactation before applying any products. Please read our ingredient list thoroughly. As with any products, please discontinue use if irritation occurs. Even the most natural ingredients can cause skin irritation to sensitive skin individuals.

Our lip balm contains beeswax and one or two items will have honey in it but our line are vegan-friendly.

Please be sure to carefully look at the ingredients before purchasing.

Orders


Please double-check and verify all shipping details before you submit your order.

We cannot edit an address once your order has been placed. If our shipping software has an issue with an address, we will give you a call to verify your address, but TrueBeauty Creations is not responsible for sending a package to an address that was incorrectly entered at checkout.

Unfortunately we cannot edit an existing order. We can only cancel (if the order has not been shipped.) You are welcome to place another order if you'd like.

To cancel an existing order that has not been shipped, please call or email us @ Info@TrueBeautyCreations.Com to request an order cancellation.

Orders cannot be edited after the order has been placed. We are not able to combine orders or shipping charges for multiple orders due to heavy volume. We appreciate your support and patience.



After processing your order you will receive tracking information
(if you entered an email and/or phone number at checkout)

Please reach out to the specific postal service for more information once your package has been shipped. Once a package leaves our facility, we cannot modify any details regarding your order.

Gift cards & discounts

Unfortunately, discount codes cannot be combined. Due to the limitations of our platform, only one discount code can be applied per transaction.

Unfortunately, due to platform limitations, gift cards are not able to be discounted.

Our online gift cards are sent electronically to you. Upon purchase, you will receive an initial confirmation email and then a second email containing your gift card. The second email can be printed or forwarded via email to the receiver of the gift.

Unfortunately, since our gift cards are delivered digitally, the gift card amount will not count towards the cart total for our free shipping perk. You will still have to have a cart minimum of $45 before adding any gift cards to receive free shipping for your order.

Use this text to answer questions in as much detail as possible for your customers.

wholesale

Yes, we wholesale our products. Wholesale-accounts for our products are available for boutiques, spas and other establishments that hold a valid business license. To find out more about wholesale, Click Here