Everything is completely natural which makes it vulnerable to the weather, we do not use stabilizers or preservatives in our products... specifically our body butters. Shipping during cold or hot weather may cause freezing or melting which will cause alterations to the texture. In the summer the product may be melted when you receive it, just put it in the refrigerator for a few minutes so it can resolidify. In the winter the product may be frozen, just allow time for the product to heat up to room temperature. ALSO, whipped butters will not appear full in the jar after they have melted. You are not receiving less product; it is still the same amount you would have received in a full jar if the product had not melted.
Melting does not affect the amazing skin nourishing benefits and the product is still completely safe to use. I will not reship or offer any refunds for products that melt during shipping.